Frequently Asked Questions
Quick answers regarding device authenticity, official brand warranty, express air delivery, and 7-day returns.
Are all electronics and gadgets on GENSUI 100% genuine?
Yes, absolutely. All electronic items on GENSUI are brand new, sealed in original factory packaging, and sourced directly from authorized brand distributors with official 1-Year manufacturer warranty cards and GST tax invoices.
How does the official 1-Year brand warranty work?
Every electronic device comes with a valid GST invoice issued by Mona Traders. You can present this invoice along with the included warranty card at any authorized brand service center across India for free service and repairs.
What payment options are supported?
We accept 100% secure Cash on Delivery (COD) across 27,000+ pin codes in India, as well as fast prepaid checkout.
How long does delivery take and is shipping free?
We offer 100% FREE express insured air delivery across India on all electronics orders. Major metro cities receive consignments in 2-3 business days, and other regions take 3-5 business days.
What is the 7-Day Replacement Policy?
If an electronic product arrives defective, physically damaged in transit, or non-functional, you can request a replacement within 7 calendar days directly from your My Orders dashboard. We arrange free doorstep reverse pickup.
Can I get a GST tax invoice for business input tax credit?
Yes! All prices on GENSUI are inclusive of GST. You can provide your registered company name and GSTIN number during checkout or profile update to receive a B2B tax invoice.