1. 7-Day Appliance Replacement Guarantee
If your appliance arrives with transit damage, physical defect, or manufacturing malfunction, you can initiate a hassle-free replacement request within 7 days of delivery directly through your GENSUI dashboard or by emailing support@gensuiindia.com.
2. Appliance Return Guidelines
- The item must be in its original factory packaging with all accessories, remote controls, power cords, and user manuals.
- The serial number / model tag on the appliance must match the GENSUI GST Tax Invoice.
3. Free Doorstep Reverse Pickup
GENSUI provides free doorstep reverse pickup through our certified logistics partners across India.